What is a Core?
Many items that we sell require the return of the old unit. This is commonly referred to as a core. In most cases we do not charge a core fee or deposit pfront as long as we have a credit card number on file to ensure the cores return. The only exception to thisis out of the country purchases. These cores must be paid for upfront before the product can ship For purchases made within a US you must call us to place a credit card number on file. We do not have access to PayPal information. You will have 30 days to return the core after which the core is considered late and will be billed to your credit card
What if my core is passed the 30 days?
WE WILL ACCEPT LATE RETURNS, BUT A PENALTY APPLIES. Fees are 1% for each day you are over, up to 60 days, and then no credit is issued after that. We provide a label for the if returned in the first 30 days. If you lose your label a replacement can be provided within the first 30 days from original purchase date .After 30 days we will not provide a return label. You are also responsible for the freight on late returns, if you use our return label(for a late return) it will be charged to your card as well as the late fee
Are some cores rejected?
Cores must be rebuildable and the same part number. They cannot be damaged beyond what is reasonable and customary for the application.They can not be sent in disassembled. Core substitutions are not allowed on cores, and no credit will be issued for the core charge. Also, we do not offer warranty on any exchange item when we have not had the ability to review the original failure, so you MUST return the unit off your vehicle.
Important Points from our Core Policy
1-Products shipping outside the U.S.A , the core must be paid for before shipping
2-Out of country cores will be refunded once returned within the 30 days allowance for core returns
3-Cores are due back 30 day from date of purchase
4-Prepaid label is provided for the first 30 days only
5-We do NOT provide return labels for Alaska,Hawaii, United States territories or outside the United States.
5- After 30 days no label can be provided
6-Late cores will be charged to the credit card after 30 days
7-Late cores will be allowed back with a 1% per day late fee deducted from the refund given
8-No return allowed 60 days from the date of purchase .